Help Center

Find answers to common questions and get the support you need

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Frequently Asked Questions

Getting Started

How do I create an account?

Creating an account is simple. Click "Get Started" on our homepage, provide your email address, and verify your account through the confirmation email. You'll then be able to set up your profile and start trading.

What information do I need to verify my account?

For basic trading, you need to verify your email and phone number. For higher limits and additional features, you may need to provide government-issued ID and proof of address.

How long does account verification take?

Email verification is instant. Phone verification typically takes a few minutes. ID verification can take 1-3 business days for review.

Can I use the platform without verification?

You can browse offers and create an account without verification, but you'll need to verify your identity to complete trades and access all platform features.

Trading

How do I buy cryptocurrency?

Search for offers using our search bar, select a seller with good ratings, click "Buy Now", and follow the instructions. The crypto will be held in escrow until you complete payment.

How do I sell cryptocurrency?

Create a sell offer by clicking "Create an offer", set your price and payment methods, and wait for buyers to contact you. Once a buyer pays, the crypto will be released from escrow.

What payment methods are supported?

We support bank transfers, PayPal, Wise, Revolut, Skrill, cash (for local trades), mobile money, and gift cards. Available methods depend on the specific offer.

How does the escrow system work?

When you start a trade, the seller's cryptocurrency is locked in our secure escrow. Once you confirm payment, the crypto is automatically released to your wallet. This protects both parties.

What are the trading limits?

Trading limits depend on your verification level. Unverified users have lower limits, while fully verified users can trade larger amounts. Limits are displayed on each offer.

Security & Safety

Is my money safe on SushiCoin?

Yes. We use industry-standard encryption, secure escrow services, and never hold your funds longer than necessary. All transactions are protected by our security measures.

How do I protect myself from scams?

Always check seller ratings and reviews, use our escrow system, never send money outside the platform, and be cautious of offers that seem too good to be true.

What should I do if I suspect fraud?

Immediately contact our support team and report the user. Do not complete the transaction. We have a dedicated team to investigate and resolve fraud cases quickly.

How secure is the escrow system?

Our escrow system uses multi-signature wallets and smart contracts to ensure funds are only released when both parties confirm the transaction. It's one of the most secure systems in the industry.

Can I recover my account if I lose access?

Yes. Use our account recovery process with your registered email. For additional security, we recommend enabling two-factor authentication.

Payments

How do I add a payment method?

Go to your account settings, select "Payment Methods", and add your preferred payment options. You can add multiple methods for different types of trades.

Are there any fees?

SushiCoin charges a small trading fee (typically 0.5-1%) which is clearly displayed before you confirm any trade. There are no hidden fees.

How long do payments take to process?

Processing times vary by payment method. Bank transfers can take 1-3 business days, while digital payments like PayPal are usually instant. Cash trades are immediate.

What if my payment is delayed?

Contact the seller first to inform them of the delay. If the delay is significant, contact our support team who can help mediate the situation.

Can I cancel a payment?

Once a payment is initiated, it cannot be cancelled through our platform. You'll need to contact your payment provider directly if you need to cancel.

Account & Settings

How do I change my password?

Go to Account Settings > Security, click "Change Password", enter your current password, and set a new secure password.

How do I enable two-factor authentication?

In Account Settings > Security, click "Enable 2FA" and follow the setup instructions using an authenticator app like Google Authenticator.

How do I update my profile information?

Go to Account Settings > Profile to update your personal information, trading preferences, and notification settings.

How do I delete my account?

Contact our support team to request account deletion. Note that this action is irreversible and you must complete any pending trades first.

How do I change my notification preferences?

Go to Account Settings > Notifications to customize which emails and push notifications you receive.

Still Need Help?

Can't find what you're looking for? Our support team is here to help you 24/7.